Shipping Policy
This Shipping Policy explains how orders placed through the Gandys online store are prepared and delivered. Delivery options depend on the destination, product availability and the services offered at checkout, with the store primarily serving customers in United Kingdom.
Order review and processing
After an order is submitted, we may review payment, inventory and delivery details before acceptance. Processing begins after required checks are complete. Handling time can vary by product, order volume, weekends, public holidays and fulfilment location. Any estimate shown during checkout is an estimate rather than a guaranteed arrival date unless expressly stated otherwise.
Delivery availability and charges
Available delivery methods and charges are presented at checkout after a valid delivery address is entered. Charges can depend on destination, parcel size, weight, product type and carrier service. Fragile, oversized or multi-piece orders may have special handling requirements shown before purchase. If an address cannot be served or an item has a location restriction, we may contact you to discuss available options or cancel and refund the affected item.
Address accuracy
Please check the recipient name, street details, postal code and contact information before placing an order. Contact us promptly if a correction is needed. We cannot promise that an address can be changed after processing or dispatch has begun. Additional carrier costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.
Dispatch and tracking
When tracking is available, the dispatch message or order record may include a tracking reference. Tracking events can take time to appear after a parcel is handed to a carrier. Multi-item orders may arrive in separate packages. Keep the dispatch information until the complete order has arrived.
Delays, loss and delivery issues
Weather, carrier disruption, peak periods, customs checks, access restrictions and events outside reasonable control can affect delivery. If tracking has not progressed or the order has not arrived within a reasonable period after the latest estimate, contact us with the order number. We will review the available carrier information and explain the next appropriate step. Please report visible parcel damage or missing items promptly and retain packaging where practical.
International orders, customs and duties
If delivery outside United Kingdom is offered at checkout, the recipient may be responsible for import duties, taxes, brokerage or customs charges not collected by the store. Customs authorities may request information and may delay or refuse entry. Customers should check local import rules before ordering.
Contact
For shipping questions, include your order number and the email address used at checkout. Do not send full payment-card information.
Email: service@Gandyssale.com
Telephone: +44 (0) 111 232 6221